Terms of service
What you can expect from us, and what we need from you.
Where a clause says something is still being finalised, that is literal: it has not been decided, and nothing is being enforced in its place.
Who we are
Detail Gents provides mobile vehicle detailing. Booking a service through this site forms an agreement between you and Detail Gents.
Booking and pricing
Prices are calculated by us from the vehicle, the service, the condition you describe and any add-ons you select. The total shown before you confirm is the total we will charge, unless you approve a change on the day. Starting prices shown elsewhere on this site are a guide to what a service begins at. They are not a quote, and your total is worked out and shown in full before you confirm.
Where a booking needs manual review — a vehicle type we do not price automatically, or a condition beyond normal cleaning — we hold your arrival window and send a firm price before any charge is made.
Payment
No card is taken when you book. We invoice after the work is completed. We never receive or store your full card details.
If work on the day would change the price, we will tell you what it costs and wait for your approval. We will not charge an amount you have not approved.
Access and the work area
You agree to provide:
- Legal permission for detailing to take place at the address you give us.
- Access to the vehicle, and enough room around it for us to work safely.
- Accurate access information, including gate codes and parking instructions.
Where a property requires permission from a landlord, HOA, employer or building management, obtaining it is your responsibility.
Your vehicle
Please remove valuables, documents and anything you do not want handled. Your detailer photographs the vehicle as part of the job record. We are not responsible for pre-existing damage, for items left in the vehicle, or for defects that cannot be corrected by detailing, such as permanent staining, fabric dye transfer or paint damage that requires correction or refinishing.
If we cause damage to your vehicle we will put it right. Tell us as soon as you notice it so we can compare it against the photographs taken on the day.
Cancellations
Free to cancel or reschedule up to 24 hours before your arrival window. Inside that window a late change fee of $25 applies. The full detail is on the cancellation policy page.
Arrival windows
You choose a 2-hour arrival window rather than an exact time, and we reserve the whole expected job duration behind it. Traffic, weather and the job before yours can move an arrival within reason; we will keep you informed.
Acceptable use
Do not use this site to interfere with the platform, to attempt access to other customers’ information, or to submit bookings you do not intend to keep. We may decline or cancel a booking where we reasonably believe it is fraudulent, unsafe, or outside what we can deliver.
Changes to these terms
We may update these terms. The terms that apply to a booking are the ones in force when you made it.
Contact
Questions about these terms: the contact form.