What we collect, and why
What we need to detail your vehicle and get paid for it. Nothing else.
At a glance
Everything we hold about a booking
If it is not on this list, we are not collecting it. Two of the rows below change with how the business is configured, so the table describes the system as it actually is.
| What | Why we need it | Who sees it |
|---|---|---|
| Your name, email and phone number | To confirm the appointment and reach you about it. | Us, and the detailer assigned to your booking. |
| Service address and access notes | To find the vehicle and get to it. Gate codes and key instructions are treated as sensitive. | Your assigned detailer, shortly before the job, and only for that job. |
| Vehicle details | Year, make, model, class and color decide the price and the time we reserve. | Us and your assigned detailer. |
| What you told us about the condition | So we arrive with the right tools and enough time. | Us and your assigned detailer. |
| Job photos | Photographs we take of the vehicle during a job, kept with your booking as the record of it. | Us, your assigned detailer, and you. |
| Payment records | The amount and the status of what you were invoiced. | Us. We do not receive or store card numbers. |
Detail Gents staff also see this according to their role, and access is logged. Service providers that run parts of the platform for us — payment processing, message delivery, hosting and error monitoring — act on our instructions only.
Commitments
What we never do
- We do not sell your personal information.
- We do not store raw card or bank details.
- We do not put personal details in page addresses or hand them to analytics.
- We do not give a detailer your full name, phone number, email or exact address until shortly before an accepted job.
The detail
Messages, retention, cookies
Messages about your booking
We contact you about the booking you made — confirmation, arrival, completion — using the details you gave us and the contact method you chose. You can change that preference when you book or in your account. Where a message is sent by text, message and data rates from your carrier may apply.
How long we keep it
Booking, payment and job records are kept for as long as we need them for tax, accounting and dispute purposes. Access notes such as gate codes are kept with the address only while it is on your account, and you can remove them at any time.
Cookies
We use cookies that are necessary to run the site, including one that proves your browser made a particular booking so a confirmation page can be shown safely. We do not use advertising cookies.
Children
This site is for adults booking a service. We do not knowingly collect information from children, and there is nothing on it aimed at them.
Your choices
Ask us for a copy of your information, ask us to correct it, or ask us to delete it. Get in touch through the contact form from the address on your account and we will confirm what we hold and act on your request. Privacy questions go to the same place.
This policy is written in plain language and should be reviewed by counsel before launch.